At Mila Chic Hair Design, we value your time and ours. The following policies help us provide the highest level of service to every guest. Thank you for taking a moment to review them before booking.
* We kindly require 48 hours’ notice to cancel or reschedule an appointment.
* Appointments cancelled or rescheduled with less than 48 hours’ notice may result in the loss of your deposit.
* Clients with repeated short-notice cancellations or missed appointments may be required to pay a deposit for all future bookings.
Deposits are required for:
* All new clients booking a colour service.
* Large appointments, including colour transformations, colour corrections, Brazilian Blowouts, and other services requiring an extended appointment time.
* Hair extension appointments.
Deposits are applied toward your service total unless otherwise stated.
Hair Extension Deposits
Hair extensions are custom ordered specifically for each guest.
* A deposit covering the cost of the extensions is required at the time of booking.
* This deposit is non-refundable and non-transferable.
* Because extensions are custom ordered, they cannot be returned, transferred to another service, or resold.
Some services, including colour corrections, major colour changes, and hair extensions, require a consultation before booking. This allows us to assess your hair, discuss your goals, provide an accurate quote, and ensure the appropriate amount of time is reserved.
Quotes provided online, over the phone, through social media, or during a consultation are estimates only. Final pricing may vary depending on your hair’s length, density, condition, product usage, and the time required to achieve your desired result.
If you arrive more than 15 minutes late, we may need to shorten or reschedule your appointment to avoid impacting other scheduled guests. Full service charges may still apply.
Clients who do not attend their appointment without notice will forfeit any deposit and may be required to prepay future appointments.
To provide a relaxing environment for all guests and to maintain a safe workspace, we kindly ask that children and additional guests not accompany you to your appointment unless they also have a scheduled service.
Please let us know before your appointment if you have recently used box colour, henna, metallic dyes, keratin treatments, relaxers, perms, or any other chemical services. This information is essential for us to safely achieve your desired results.
Your satisfaction is important to us. If you have any concerns about your service, please contact us within 72 hours of your appointment. While we do not offer refunds on services, we are committed to your satisfaction and will assess any concerns to determine an appropriate adjustment where necessary.
If you are feeling unwell or experiencing symptoms of a contagious illness, we kindly ask that you contact us as soon as possible to reschedule your appointment.
Mila Chic Hair Design reserves the right to refuse service to anyone displaying abusive, threatening, disrespectful, or inappropriate behaviour toward our team or other guests.
Thank you for choosing Mila Chic Hair Design. We appreciate your understanding and cooperation, and we look forward to making every visit an exceptional experience.
